Bank of Uganda sets up dedicated office to handle customer complaints

The Bank of Uganda has set up a dedicated office to listen to and handle complaints arising from supervised financial institutions. The office is within the Bank of Uganda to receive, follow up with respective offices within and outside of BOU, and coordinate the resolution of these complaints within set timelines.

This was reveled in a speech delivered by the Deputy Governor, Dr. Louis Kasekende at the Bank of Uganda Townhall Meeting  in Masaka.

Details of the office: Financial Consumer Empowerment Mechanism (FCEM) and +256(0)312392191.

Download the Deputy Governors’ full speech here


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